Kowalski Coffee Store: 400 lost customers recovered.
400
lost clicks recovered
1 day
from problem to solution
Customers slipping away to a competitor
Sabine runs Kowalski Coffee Store and did not have her own website. Her customers found her via Google Maps and Instagram. What she did not know: her Google Business Profile had automatically linked to a website from another business with the same name. That website was not hers.
In the preceding months, 400 people had already clicked that link and been redirected to a competitor without Sabine knowing anything about it.
Fixed in one day
- 1
Profile reviewed
I took a close look at her Google Business Profile and found that the linked website was not hers. I also saw that hundreds of clicks had already gone to that wrong site.
- 2
Website link corrected
Because Sabine does not have her own website, I redirected the website button to her Instagram. That is where she appears herself, with her own photos and opening hours.
- 3
Result the same day
From that point on, visitors who click on her Google profile land directly on her own channel. No more customers accidentally ending up at a competitor.
"Happy with the fast, reliable service!"
Sabine Muller, Kowalski Coffee Store
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